kera88 Platform Account Terms
When you access kera88 via mobile browser, Android app, or iOS Safari, you enter into an agreement with us governed by the terms outlined here. Whether you're accessing from Jakarta, Medan, Surabaya, or Bandung, these terms apply to your account use, deposits, withdrawals, and engagement with all kera88 markets and games. We've written them plainly so you understand exactly what we require and what you can expect from our platform.
These terms cover account creation, payment methods (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment virtual accounts), session outcomes, and dispute resolution. They also clarify that kera88 operates only in jurisdictions where local law permits—your access is restricted by geography, not by our choice to limit it, but by the requirement that you reside in a supported region.
By creating a kera88 account, you confirm you're of legal age in your jurisdiction and you accept these terms in full. If any term conflicts with local regulation where you reside, local regulation takes precedence. Read through these terms carefully; if you have questions, contact our support team via your account dashboard.
Account Creation and Verification on kera88
When you open a kera88 account, you provide personal information (name, date of birth, contact details) and proof of identity and residence. We collect this under local know-your-customer (KYC) regulation, not to obstruct you but to comply with law. Verification typically completes within hours; some requests require additional document review and take up to one business day. Once verified, your account unlocks full access to all kera88 products available in your jurisdiction.
You are solely responsible for the accuracy of information you provide. If you submit false identity details, we will close your account and forfeit any balance. If your verified location is outside a supported region, we cannot service your account; any balance will be returned via your registered payment method.
Your account is non-transferable. You cannot sell, gift, or assign it to anyone else. If we detect account sharing or unauthorised access, we will freeze the account and investigate. You are responsible for keeping your login credentials secure; we don't recover funds lost to compromised credentials.
Key account commitments
- We verify identity and residence before account activation
- You remain solely liable for account security
- Access is jurisdiction-restricted; service is available only where local law permits
- Accounts are personal and non-transferable
- False information results in immediate account closure
Deposits, Withdrawals, and Payment Methods on kera88
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and virtual accounts from mobile banking, local payment, online payment, and e-wallet. Deposits are processed immediately upon receipt; funds appear in your kera88 balance within minutes for e-wallets, within hours for bank transfers. We do not charge deposit fees; any fees are set by your payment provider, not by us.
Withdrawals follow the same method as your deposit. Withdraw via mobile banking and funds settle to your linked bank account within one business day; withdraw via local payment and funds appear within hours. We process withdrawal requests during business hours; requests submitted outside business hours queue for next-business-day processing. We do not hold withdrawal funds; once we initiate the transfer, settlement timing depends on your payment provider.
We reserve the right to request additional verification for large withdrawals (above thresholds set by local regulation) to prevent fraud and money-laundering. This is standard compliance, not punitive. If we request verification, we'll notify you via your account and provide a clear timeline.
Bonus Terms and Session Outcomes on kera88
Any promotional balance or bonus credit we offer is tied to specific terms: minimum wager counts, allowed markets, and expiry dates. The bonus description in your account dashboard outlines these clearly. Bonuses are non-withdrawable until conditions are met; once conditions are satisfied, the bonus converts to withdrawable balance. If you withdraw before meeting bonus conditions, the remaining bonus is forfeited.
Session outcomes—market results, game payouts, esports settlements—are final once the round closes or the market settles. We don't reverse settled outcomes except in cases of obvious system error, which we investigate and correct. All sportsbook markets (Liga 1, Piala AFF, Champions League) settle according to official competition results; live-dealer games settle when the round ends; slots settle immediately upon spin completion.
Dispute Resolution and Our kera88 Obligations
If you believe an error has occurred—a transaction miscounted, a market settled incorrectly, or a withdrawal delayed beyond standard timelines—contact our support team immediately with details. We investigate disputes within two business days and respond with findings. If we identify an error on our side, we correct it immediately and compensate you. If we identify an error on the payment provider's side, we provide documentation to help you pursue the claim with them.
We undertake to keep your funds secure using SSL encryption and segregated accounts. We do not use customer funds for operational purposes; your balance remains yours until you request withdrawal. We maintain detailed transaction records and are available to verify activity if questioned by regulators or local authorities.
Term Changes and Account Closure on kera88
We may update these terms. Changes apply to new accounts immediately; changes affecting existing accounts take effect 30 days after notification. We notify you via your account dashboard or registered email. If you disagree with changes, you may close your account and request balance withdrawal before the change takes effect.
You can close your kera88 account at any time via your account settings. Upon closure, we freeze the account and process any remaining balance to your registered withdrawal method within 5 business days. We may also close accounts that violate these terms—for example, accounts used for fraud, undisclosed account sharing, or false identity submission. Account closure is permanent; data is archived per local data-retention law.
By maintaining a kera88 account, you confirm you've read and accepted these terms. Your engagement with our platform—deposits, withdrawals, market participation, game sessions—constitutes ongoing acceptance. These terms are the complete agreement between you and kera88 regarding your account and use of our service.